Terms of Service for autoMEE LTD
These Terms of Service (“Terms”) govern your use of the services provided by autoMEE LTD (“we,” “us,” or “our”), accessible via automee.digital. By accessing or using our Service, you expressly agree to be legally bound by these Terms, including our Privacy Policy. If you do not agree to these Terms, you may not access or use the Service.
Definitions
Service Provider: autoMEE LTD, Company Number: 15599316, registered address: Level 30, The Leadenhall Building, 122 Leadenhall Street, London, United Kingdom, EC3V 4AB.
Service: OptiMEE, UltraMEE, and Enterprise AI packages provided by autoMEE LTD.
Client: Any natural person, corporate entity, or organizational unit contracting to use the Service.
Application: CRM software and associated digital tools provided by autoMEE LTD.
Account: A configured and accessible instance of the Application specifically allocated to the Client.
User: Any individual authorized by the Client to use the Service, including but not limited to employees or contractors.
Fee: Monthly charges for the provision of the Service. All quoted prices exclude VAT at the prevailing rate of 20%. Fees are billed monthly in advance. Non-payment may result in suspension or termination of access to the Service.
Personal Data: Data relating to an identified or identifiable natural person.
Scope of Services
2.1 Pricing
OptiMEE Monthly Subscription: £585 per month Features: AI Business Audit, Workflow Design, CRM autoMEE (2,500 auto-tasks/month, 2 million AI words/month).
UltraMEE Monthly Subscription: £715 per month Features: All features of OptiMEE plus Priority Support (weekdays 9 AM–5 PM, 2-hour response), 10,000 auto-tasks/month, 5 million AI words/month, and Voice AI (300 mins/month).
Enterprise Plan Custom quote Designed for large-scale operations with complex needs, offering comprehensive solutions, customized AI agents, dedicated support, and priority upgrades. Features:
End-to-end customization
Enhanced security
Unlimited scalability
2.2 Contract Duration Contracts are typically for a minimum duration of 12 months with a required notice period of 3 months. Shorter, flexible agreements permitting immediate termination are available upon request at higher subscription rates.
Payment Terms Fees, exclusive of VAT (20%), are payable monthly in advance and non-refundable. Failure to remit timely payments may result in immediate suspension or termination of Service.
One-Time Set-Up Fee and Client Responsibilities
a. Individual Valuation The Set-Up Fee is bespoke, determined according to the complexity and specific requirements detailed by the Client.
b. Offer and Acceptance Formal offers are provided electronically, with client acceptance similarly confirmed by electronic communication.
c. Payment Terms and Obligations Upon acceptance of the offer, the Client shall remit an initial payment equivalent to 40% of the Set-Up Fee prior to the commencement of implementation. The remaining 60% of the Set-Up Fee will be automatically charged 60 days after the project initiation, irrespective of client response or feedback.
At the commencement („kick-off”) of each project, autoMEE LTD and the Client will jointly identify and agree upon all required documentation and prerequisites necessary for effective project implementation. The Client bears sole responsibility for maintaining comprehensive, accurate, and accessible knowledge bases and internal documentation necessary to support timely implementation and training.
The estimated implementation hours and detailed scope of work shall be provided and attached via a Miro link in the order form. Any additional work required beyond the initially agreed-upon scope will be billed separately at a rate of £200 per hour.
Implementation and Client Feedback Upon project initiation, the Client will receive a comprehensive implementation timeline. Prompt feedback from the Client is critical to the efficient allocation of development resources and successful project completion. Any lack of client response exceeding seven (7) calendar days after completion of each defined project phase may result in automatic adjustments to implementation schedules or, in severe cases, termination of the agreement without refund.
Acceptable Use Clients shall ensure their use of the Service remains lawful, ethical, and does not infringe upon the rights of third parties.
Right of Withdrawal Clients retain the right to withdraw from the agreement within fourteen (14) days of purchase without justification. If the Service has been utilized within this period, refunds will not be available.
Limitation of Liability autoMEE LTD disclaims liability for any indirect, consequential, or incidental losses incurred as a result of Service usage.
Amendments autoMEE LTD reserves the right to amend these Terms at any time, with advance notice provided to Clients.
External Providers and Data Security Clients must supply essential data for integration purposes. autoMEE LTD guarantees the confidentiality of such data and mandates that Clients update and secure all passwords within seven (7) days following completion of integration services. Third-party services integrated into our platform include LLM models provided by OpenAI and automation services by Zapier.
Liability for External Providers autoMEE LTD acts solely as an intermediary and shall not be held responsible for disruptions, errors, or damages arising from external provider services. Clients acknowledge and accept these associated risks.
External Provider Fees Clients will be separately billed for additional external provider services utilized, such as telephone services and data transfers, based on the respective external providers’ published rates.
Technical Support OptiMEE: Standard technical support available weekdays (9 AM–5 PM), response within 48 hours. UltraMEE: Priority technical support available weekdays (9 AM–5 PM), response within 2 hours. Enterprise: Dedicated and customized support terms as per agreement. CRM Support: All CRM users receive 24/7 support, including unlimited Zoom calls accessible through their login, provided by third-party service Extandly. This support is exclusively related to CRM operations and is separate from autoMEE’s AI development support.
Data Processing Clients entrust autoMEE LTD with processing their personal data solely for the purpose of service provision. autoMEE LTD commits to compliance with applicable data protection regulations and maintains robust data security measures.
Limitations of AI Models The Client acknowledges that autoMEE LTD’s AI-driven solutions occasionally produce inaccuracies. autoMEE LTD advises Clients to independently verify any critical information produced by these models.
Marketing Cooperation Clients consent to autoMEE LTD’s use of their branding elements for promotional purposes, subject to withdrawal upon written request.
